You may submit maintenance requests online or via email.
ONLINE
Please log in to your ActiveBuilding account to submit your maintenance request directly.
EMAIL
If you prefer to email your maintenance request, you may contact Nancy Moreno at eugoutreach@villagegreen.com.
Please be sure to include in your message:
· A detailed description of the request, and its location in your apartment.
“Two lightbulbs are burnt out in my apartment. One is above the vanity in the master bathroom. The other is an overhead light in the kitchen.”
· Your written Permission to Enter (PTE), which allows our maintenance staff to enter your apartment to complete the work if you’re not home.
“Maintenance has permission to enter at anytime.”
If you are submitting a maintenance request for your dishwasher, please first make sure that the light switch near the machine is in the “on” position. The dishwasher will not run if the switch is “off.”
ONLINE
Please log in to your ActiveBuilding account to submit your maintenance request directly.
If you prefer to email your maintenance request, you may contact Nancy Moreno at eugoutreach@villagegreen.com.
Please be sure to include in your message:
· A detailed description of the request, and its location in your apartment.
“Two lightbulbs are burnt out in my apartment. One is above the vanity in the master bathroom. The other is an overhead light in the kitchen.”
· Your written Permission to Enter (PTE), which allows our maintenance staff to enter your apartment to complete the work if you’re not home.
“Maintenance has permission to enter at anytime.”
If you are submitting a maintenance request for your dishwasher, please first make sure that the light switch near the machine is in the “on” position. The dishwasher will not run if the switch is “off.”